Job Desc:
- Giving a guidance and mentoring to Platform Ops Support Team
- Providing technical support to teams within the organisation, and to external clients when required
- First time call resolution for support and troubleshooting from all Bizzy Users/ clients
- Running regular Testing & Monitoring all touchpoints to make sure the application is running well.
- Take ownership and responsibility of issues from start through to a successful resolution.
- Identifying and resolving technical issues.
- Follow standard Service Desk operating procedures.
- Collaborate with customer service as customer facing agent and to the product team for resolution and improvement
- Support all the activities related but not limited to Bizzy Touchpoint, Bizzy Distribution Operation Platform, Application integration to Finance &
- Accounting module
- Maintaining and updating technical documents and procedures
- Leading & Developing reports for teams across the business
Requirement
- Bachelor’s Degree in IT Computer Science, Information technology, or related fields
- Minimum 4 years experience in Application Support, as leader or supervisor position
- Experience in android application & basic android SDK.
- Experience in FMCG Category Management, Distribution Management System and Supply chain.
- Experience in Database Management, (SQL Server & My SQL)
- Strong communication skill and active listening
- Investigation & diagnostic skills
