Responsibilities

Ensuring a smooth end-to-end process in Knowledge Management
Manage the Knowledge received (Tacit and Explicit) from across sources
Establish a neat and tidy Knowledge Deliverables to the Stakeholders within expected time
Optimize use of process and systems – Be familiar with full spectrum of business tools and ensure the team makes use of the systems and continually optimizing the KM function to ensure value of the Organization is obtained
Consult and partner with internal stakeholders on Knowledge Management implications of potential business decision
Work with operations, reporting staff and trainers to understand top drivers that could be mitigated and/or improve with the knowledge management or learning program
Provide knowledge management analytical and projects that support the improvement of the agent knowledge on serving the customer
Promote sharing knowledge program to facilitate sharing of ideas and work among Stakeholders of Knowledge Management

Requirements

Bachelor Degree from accredited universities
Possess a Major of Communication, English or Bahasa Literature is preferable
Minimum GPA of 3.5
Understanding the Knowledge Management (KM) framework skills
Having a strong mindset in establishing the KM Culture
Familiar and able to operate KM Tools (Confluence/Atlassian, Trailhead, etc.)
Fresh graduate or 1 year of working experience
Strong analysis in Qualitative and Quantitative Method
Excellent interpersonal and communication skills;
Familiarity with Flight, Hotel, Service and Online Travel Agent (OTA) businesses;
Excellent in attention to details
A dedicated person with strong proven result in Knowledge Management Culture

Lowongan kerja Knowledge Management Officer