Lowongan kerja Merchant Relation

About the Job

Be the key person to assist end to end process for new seller’s onboarding and after onboarding period.

The company growth depends on your duties and responsibilities as follow:

• Has 360 degrees understanding on TokoTalk Product and Feature
• Giving onboarding session and product training follow up for New Seller
• Working closely with Merchant Acquisition and Product team to deliver the best customer experience for new seller and execute the website launching as earliest as possible
• Maintaining a good direct relationship with new seller to ensure immediate launch set as KPI as well as collecting feedback for incremental improvements for existing/future products
• Giving sellers a thorough assistance to drive sales growth by maximizing TokoTalk Feature
• Identifying and analyzing the current issue, then utilizing our product feature to solve the issue
• Creating upsell opportunity
• Always channeling new opportunities for possibility to get referral or other continuous business from the existing sellers

The Essentials Skills and Traits we seek in you:

• Bachelor’s degree in business/communication or a related field
• Minimum 1 years of experience as Product Specialist, Product Activation, or Business Development
• Strong communication skills in English and Bahasa Indonesia to internal and external parties
• Good in performing under tight deadline
• Detail-oriented and Fast learner
• Service experienced and immediate problem-solving skills
• Can-do attitude and strong sense of integrity and responsibility
• Strong interpersonal skills with an ability to effectively network with seller and within the overall TokoTalk business
• Time management and organizational skills
• Openness to feedback