Job Description :
- Responsible for monitoring monthly target and achievement for related Products & Partners
- Monitor and maintaining the performance of logistic Partners
- Negotiate with partners (if needed) for any relevant operational improvement initiatives that contribute to Tokopedia logistics business and operations objectives.
- Prepare business agreements ensuring adherence to agreed commercial and operational rules, SOP, and guidelines
- Handling all operational issue/escalated complaints related to logistic Partners (operational, tech, escrow & finance, risk, and legal matters)
- Responsible to liaise with other internal teams (business functions and product tech) to support business initiatives implementation and success of projects related to logistic Partners and/or features/ products
- Researching and recommending new opportunities to improve users experience
- Understand the needs of business partners
- Maintaining relationships with existing partners with providing support, information & guidance
- Maintaining documents needs with legal and finance team
Requirements :
- Minimum of 1 years experience in partnership or relationship management
- Strong analytical and negotiation skills.
- Demonstrated ability to communicate at all organizational levels and across all functions. Must be clear and concise
- Detail oriented & team player
- Ability to multi-task in a fast-paced environment and great executor
- Ability to gain deep understanding of partner goals and objectives to structure a mutually beneficial solution