Customer Care – Business Process Analyst

Job Description:

• Assist to mapping pain point process & coordination with related dept.
• Assist development of Quality documents (new & revision)
• Customer Care Quality Documents controller

Requirements:

• At least 1-year experience mapping business process, having experience & knowledge in Contact Center is an advantage
• Familiar & able to use Microsoft Office (Word, Excel, Power Point) & Visio
• Familiar & able to use Microsoft Office (Word, Excel, Power Point) & Visio
• Customer service oriented
• Communication skills – verbal and written (both Bahasa & English)
• Leadership
• Attention to detail
• Teamwork