Lowongan kerja Operations – Shopee Express, Delivery Support Quality Assurance (Yogyakarta)

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Lowongan Kerja
Lokasi Loker

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Deskripsi Pekerjaan

  • Handle Real-Time Floor Monitoring (RTFM) and Workforce Management (WFM)
  • Create Delivery Support’s Performance Report

Persyaratan

  • Have a min. Diploma Degree education background (any major) from reputable university
  • Have at least 2-3 years experience in Call Center or Customer Service field
  • Strong communication and problem-solving skills
  • Driven and highly motivated
  • Willing to work in shift and has big interest working in e-commerce company
  • Able to join immediately (Placement: JWalk – Yogyakarta)
  • Contract-based