Lowongan kerja Operations – ShopeePayLater Desk Collection Team Leader

  • Full Time
  • Jakarta
  • Posted 3 years ago

Kirim Lamaran. Belum punya akun? Daftar sekarang.

Lowongan Kerja
Lokasi Loker

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Uraian Tugas

  • Lead a team and monitor team’s performance to ensure all standards and targets are met
  • Responsible for overall team operational activities from briefing to debriefing
  • Manage overall team performance standards and compliance
  • Liaise with trainer, supervisor, and management to increase collection rate of SPL late users
  • Perform meeting with the management team to cover performance results and solution or action items

Persyaratan

  • Bachelor’s or higher degree from any major
  • Candidate must have at least 2-years leadership experience as Collection Team Leader from reputable conventional or digital collection company
  • Excellent written and verbal communication skills in English and Bahasa Indonesia to communicate with internal stakeholders
  • Strong skills in problem-solving, team management, and leadership
  • Preferably have active AFPI (collection) license or certificate