Lowongan kerja Operations – Customer Experience (CX) Intern

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Uraian Tugas

• Helping CX Team with interview or fieldwork (user recruitment and scheduling)
• Helping CX Team to execute surveys and questionnaires
• Do competitor analysis and updates
• Propose solutions/recommendations (and/or draw insights) based on findings
• Helping with other ad-hoc projects related to research

Persyaratan

• Min. Bachelor degree from Psychology or any related field
• Able to converse in English and Bahasa Indonesia to communicate with internal stakeholders and user
• Good analytical thinking
• Good Excel skills
• Eager to learn and have a strong sense of curiosity
• Available for at least 3-6 months and able to start immediately