Lowongan kerja Operations – Customer Experience (CX) Intern

  • Full Time
  • Jakarta
  • Posted 1 year ago

Kirim Lamaran. Belum punya akun? Daftar sekarang.

Lowongan Kerja
Lokasi Loker

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Uraian Tugas

  • Helping CX Team with interview or fieldwork (user recruitment and scheduling)
  • Helping CX Team to execute surveys and questionnaires
  • Do competitor analysis and updates
  • Propose solutions/recommendations (and/or draw insights) based on findings
  • Helping with other ad-hoc projects related to research

Persyaratan

  • Min. Bachelor degree from Psychology or any related field
  • Able to converse in English and Bahasa Indonesia to communicate with internal stakeholders and user
  • Good analytical thinking
  • Good Excel skills
  • Eager to learn and have a strong sense of curiosity
  • Available for at least 3-6 months and able to start immediately