Responsibilities

Work with Product Managers, Product Designers, and Product Researchers, and other stakeholders to design, plan, prioritise, and facilitate product discovery and delivery process throughout the entire product cycle.
Create clear and concise product copy for web and mobile applications in both English and Bahasa Indonesia that guides the user when navigating their way around Kargo products and services, as well as enhancing the existing product copy that we have, based on the user’s needs, business objectives, and technological considerations
Join user research to understand the (latent) needs of our users as well as gain insights of the user behavior and the context, to be able to identify what’s a good copy, as well as determine copywriting direction and concept that shapes the interactions between the users and our system
Together with Product Researcher and Product Designer, conduct a copy-solution testing using multiple levels of prototype fidelity that you see fit for the testing purpose as well as use the collected data to improve the product copy.
Communicate product copywriting outputs and facilitate discussion between multiple stakeholders to gather feedback and suggestions for future iterations throughout the product life cycle
Work with other Product Copywriters to shape Kargo product copywriting/content guideline and standard in order to ensure our product copy fosters Kargo’s brand voice and personality

Basic Qualifications

Between 1-5 years overall work experience as hands-on writer in the industry (could range from Creative Writing, Marketing & Communications,
Advertising, Journalism, or any other relevant disciplines), but preferably with some working experience in UX writing
Portfolio that showcases copywriting craft (and the application of copywriting principles) with some level of understanding of the human-centered design methodology
Experience working with web or mobile based technologies
Fluency in both Bahasa Indonesia and English communications (both spoken and written, with good grammar)
A deep sense of accountability, adaptability, and embracing ambiguity working collaboratively in a fast-paced environment
Ability to form consensus across a broad, fast-moving organization through excellent communication and interpersonal skills (including: presentation, constructive feedback, and managing stakeholders expectations)
Bonus Points
Preferably 1-2 years of working experience as hands-on digital product copywriter (mostly known as UX Writer)
Have some design sensibility and the ability to integrate between copy and design, as well as how to apply a brand personality to digital product ecosystem through copywriting
Experience in designing digital product for Logistics Solutions product and/or B2B SaaS company
Experience in building/working on Content/Copy Style Guide