Lowongan kerja Customer Support Center Team Leader

Tugas:

• Create performance daily report and monitoring day-to-day and ensure the team meets performance and productivity goals.
• Secure competent coworkers through recruitment, knowledge transfer, coaching coworkers in daily work and empower them.
• Lead team through ensuring good motivation, wellbeing and commitment amongst coworkers, and handle daily conflicts between team members of own function or other functions.
• Ensure coworker understanding and adherence of guidelines, suggest and contribute to improvements.
• Act as first escalation point for customer to convey hard complaints.

Profil:

• Proven of leading a team, coaching, motivation, conflict handling and developing competence for 2 years.
• Experienced in front line of Contact Center or Customer Service Industry.
• Understanding and experienced of multichannel retailing.
• Customer Satisfaction orientation and proven track record in delivering performance.
• Demonstrable ability in organizing and prioritizing.
• Knowledge of soft-skill or communication skill through all channels in English.

Email with subject: External Application – Service Office – Customer Support Center Team Leader