Lowongan kerja Customer Support Center Team Leader

Kirim Lamaran. Belum punya akun? Daftar sekarang.

Lowongan Kerja
Lokasi Loker

Ikea

Tugas:

  • Create performance daily report and monitoring day-to-day and ensure the team meets performance and productivity goals.
  • Secure competent coworkers through recruitment, knowledge transfer, coaching coworkers in daily work and empower them.
  • Lead team through ensuring good motivation, wellbeing and commitment amongst coworkers, and handle daily conflicts between team members of own function or other functions.
  • Ensure coworker understanding and adherence of guidelines, suggest and contribute to improvements.
  • Act as first escalation point for customer to convey hard complaints.

Profil:

  • Proven of leading a team, coaching, motivation, conflict handling and developing competence for 2 years.
  • Experienced in front line of Contact Center or Customer Service Industry.
  • Understanding and experienced of multichannel retailing.
  • Customer Satisfaction orientation and proven track record in delivering performance.
  • Demonstrable ability in organizing and prioritizing.
  • Knowledge of soft-skill or communication skill through all channels in English.

Email with subject: External Application – Service Office – Customer Support Center Team Leader