Uraian Tugas
- Sets daily sales targets to be met by the team
- Is familiar with all the hotel’s services and informs guests about them to encourage use
- Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
- Ensure adequate of supplies, materials, and requisition for general supplies.
- Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in Restaurant
- Helps employees improve their skills and provides support for career development
- Manages, motivates and organizes personnel in order to improve the quality and creativity of F&B services, in line with brand standards. Makes suggestions for improvement
- Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
- Handles guest comments and complaints
- Develops strong relationships with guests with the aim of gaining their loyalty
- Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome
- Establishes excellent relations with guests
Pengalaman kerja
- Minimum 3 years in F&B service position, minimum 1 year as Team leader
- Fluent in Bahasa Indonesia and English
- Highly motivated, self-driven, ability to work under pressure and an excellent team player
- Creative thinker, passionate and guest-oriented
- Able to solve problem/make decision within scope
- Attention to detail especially team’s performance, restaurant cleanliness & presentation, proper equipment arrangement
Manfaat
- Be a part of Global Community of Hospital Industry
- Opportunity to joint Accor Development Programs
- Optimal Employee experience and healthy working atmosphere
