Lowongan kerja Risk Operations Lead

  • Full Time
  • Jakarta
  • Posted 3 years ago

Kirim Lamaran. Belum punya akun? Daftar sekarang.

Lowongan Kerja
Lokasi Loker

About the Role

If you’re looking to be a part of a dynamic, highly-analytical team, look no further. You will lead the team that handles the appeal and escalation cases of Risk Operations for GoTo Financials (GTF) on a day-to-day basis. You will also manage and create initiatives related to risk management in the Gojek operations team. You will work closely with several departments including Customer Service team, Fraud & Risk Management team, and Trust & Safety team.

What You Will Do

  • Lead, manage, and mentor the Risk Operation units of GTF for effective handling of escalated and/or complex cases
  • Propose and implement initiatives related to process improvements, cycle time reductions, cost reductions, and other activities aimed at reducing/eliminating non-value-added activities in the process
  • Identify risk and underlying cause of errors or inefficiencies in the operation process and propose preventive measures
  • Maintain and monitor the quality and efficiency of the operation process
  • Manage related stakeholders of the Risk Operations team
  • Become the Subject Matter Expert (SME) on GTF Risk Operations data and be able to elaborate any insights to stakeholders
  • Provide relevant input, analysis, and solution based on data to the stakeholders

What You Will Need

  • A relevant bachelor degree with at least 4 years on relevant fields and role (Operation) with additional experience in
  • Risk is a big plus
  • Experience in leading multiple operation units with excellent interpersonal communication skills to create a cohesive and high-performing team
  • Ability to independently create process improvement related to operation efficiency and quality
  • A data-oriented and critical thinking mindset with a strong problem solving skill
  • Eye for details in verbal and written communications in both Bahasa and English
  • Strong delivery focus and ability to make fast and practical decisions under pressure
  • Familiarity with the following tools is a plus: Salesforce, pivot tables, and SQL query (and related tools)